Donation Refund Policy

At PositiveMedia, as a not-for-profit, we are incredibly grateful for the generosity of our donors. Whilst we understand everyone has different preferences in their giving, we have no obligation as a charity to give refunds and we will not refund a donation that has been knowingly and voluntarily given. PositiveMedia holds the discretion to make refund request decisions.

If a donation is refunded, any applicable tax receipt or EOFY statement issued in respect of that donation is no longer valid and is required to be securely destroyed. The responsibility to meet the requirements of the Australian Tax Office regarding tax-deductible donations are that of the donor.

Once you have donated to PositiveMedia we cannot give refunds if you change your mind. For this reason, we ask that you make your decision to donate to us carefully. Should an error be detected and a request for refund made after 90 days have expired, PositiveMedia regrets that we are unable to issue a refund.

Applying for a refund

If you wish to apply for a refund please submit your request by providing your full name, mailing address and phone number to donorcare@positivemedia.com.au . Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 7 business days.

If a refund is granted, it will be refunded to the original method of payment or if this is not possible, PositiveMedia will decide on the best alternative method to process the refund.

Version: 1 October 2021