Donation Refund Policy

PositiveMedia expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

PositiveMedia recognises that it is possible to make an error when making an online donation or for the donor to change their mind about the donation made. It can also occur that an error can be made by PositiveMedia or our financial institution.

PositiveMedia will endeavour to refund donations by the following principles:

• If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.
• Requests for refund can be sent by email (donorcare@positivemedia.com.au) or mail, to the Donor Engagement department.

PositiveMedia will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified.  However, we are under no obligation to give refunds, and the decision to refund will be at PositiveMedia’s discretion.

 

If an amount is adjusted by PositiveMedia, the original receipt issued for the incorrect amount will become invalid, and a new receipt will be issued for the adjusted donation.

 

PositiveMedia reserves the right to pass any refund transaction charged onto the donor.
Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to that same credit card.

Should an error be made by PositiveMedia or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.